My Derma Reviews

AVOID THIS PLACE AT ALL COSTS!!!
I finally got an email at 2am saying they’d give me a full refund.
But guess what?! Still no refund or any reply to my email…once more!

I reckon the responses on Trustpilot from this company are just to fool new customers into thinking our orders are being handled…BUT THEY'RE NOT!!!

I placed my order on December 28th, and here we are on February 4th, still no sign of my package. I'm really bummed out because this was the only spot I could snag that Elemis travel-size product.

They don’t have a direct line to talk to anyone; it’s just a voicemail that nobody seems to check, and good luck getting a call back.

I've sent countless emails. If I’m fortunate enough to get a reply, it’s always the same excuse about a system glitch, and they assure me my order will be on its way in two days. This has happened twice now, and I’m still empty-handed.

More than a month has passed, and I feel like I’m just going in circles.

Now, I have to get trading standards involved and ask my bank to dispute the charge.

This is my first and definitely my last time shopping here.

All I want is a simple response with a tracking number.

Feeling super let down and furious.
Claire Bott

This company is just the worst. They finally got back to me about my email where I mentioned I got an empty box. It’s obvious they didn’t really read my message since they told me to return the product for a refund. But guess what? I never got it!! They’re still ignoring my calls. I’ve basically kissed my money goodbye. Seriously, steer clear of these folks. I’ll be filing a complaint with UK trading standards.

AVOID THIS COMPANY AT ALL COSTS. I purchased a couple of elemis items for £32 altogether. The funds were taken from my bank account the following day. Yet, I never got a confirmation email, and the products never showed up. I've called multiple times and left voicemails, plus I shot off several emails, but the company hasn’t responded at all.

What a complete rip-off! They shipped me an item that took three weeks to get here from China, and when it finally showed up, it was broken. Now they refuse to give me back all my cash! Seriously, steer clear of this.

This business is a total scam! Check out other reviews; I’m not alone in this. I placed my order on January 4th and didn’t get any confirmation email. Tried calling them, but no one picked up. Emailed them on January 7th, and guess what? No response. STAY AWAY!

UPDATE: After I filed a refund request with PayPal and escalated the issue, I finally got my package the next day (10 days after I ordered). Still no communication or email confirmation, nada! At least the package showed up. I really think if I hadn’t contacted PayPal, I wouldn’t have ever received my order.

I'm really worried I might have been duped after checking out some recent reviews. On December 22, 2022, I ordered my Elemis cleansing balm, and now I'm completely out of it with no replacement in sight. It's January 5, 2023, and I still haven't gotten any order confirmation or delivery updates. I know the payment went through since I used PayPal (thank goodness for that!), and I can see the money has been deducted. I get that it was a hectic holiday season, but a little acknowledgment that they got my order would’ve been appreciated! I've sent multiple emails and heard nothing back. When I tried calling, I just got sent to a voicemail that's always full, so I can't even leave a message. I've called at different times, but no luck. I really wish I had checked the reviews before making this purchase. As a student, I can't afford to waste my money, and I can't reach them at all. I've even opened a PayPal claim. I dislike giving negative reviews, but after two weeks with no product or communication, I’d definitely recommend avoiding My Derma.

I ordered an expensive Elemis cream ten days back and still haven't gotten a confirmation email or any kind of update. I've reached out to customer service a couple of times, but no response. Tried calling them too, but no one picked up. This is the worst service I've ever encountered.

I’m wondering if this company is for real. I forked out £89.89 on December 19th and haven’t received a thing—no shipping details or anything. I’ve shot them 5 emails and called 4 times, but all I get is an answering machine. Has anyone else experienced this? Their customer service is really terrible! 🤬🤬🤬🤬🤬

Is this company for real, or have I been duped? Are those other reviews genuine? I placed an order with them, and whenever I try to call, I just get a voicemail saying the mailbox is full, and I can't leave a message. I've called multiple times at various hours. I even shot them an email, but no reply.
If you're considering making a purchase from this company, you might wanna think twice. If someone from Derma UK happens to see this, could you please share a number that actually gets answered?
Update 25.11.22 4:30. Turns out this company is legit! I just got a call from one of their customer service reps who was super apologetic about the phone situation and helped me with my order. They’ve been swamped with Black Friday orders and had to switch to Evri for deliveries since Royal Mail has been on strike for a couple of days. I suggested they update their voicemail to let customers know they’re still in business.
So, seriously, go ahead and buy from them!

Incredibly kind and supportive team that really went above and beyond! Quick replies as well :)

I ordered an Elemis product on October 29th, and let me tell you, it cost me a pretty penny. After waiting four days, I reached out to their office only to discover that my order hadn’t even been processed and was still sitting in the warehouse. Fast forward to today, November 7th, and I find out that the carrier has misplaced my order. The office couldn’t provide any tracking info, and now I have to wait for a case to be opened with Royal Mail for the lost item. What a disaster! I’ve paid for something that hasn’t shown up. This is just unacceptable. I’ve been cut off multiple times during calls and left on hold for an absurd amount of time (54 minutes, seriously?).

Edit: I want to clarify that I haven’t mistreated any of your staff, neither on the phone nor in this review. I’m just a customer who’s forked out cash for a product that hasn’t arrived. I called earlier today and was put on hold; you can check your records for a call at 11:30 am (where I was muted), and I spoke to Jackie at 14:24, who filled me in on the situation and called back to explain what went wrong. As a customer, it’s crucial to recognize the value of the money spent and not threaten someone by denying them service. Please get your facts straight before throwing around the term “ABUSE.” I haven’t spoken to your team or anyone in a rude or disrespectful manner. It’s as simple as that.

I got my shipment of Elemis items, but I found out that one of the products I wanted wasn’t in the box. Instead, there was another item that I later learned was a complimentary gift (much appreciated!). Update on 2/11/22: I got a call letting me know that the missing Elemis product was out of stock but would be arriving at the warehouse shortly. Update on 12/11/22: They kept their promise, and the missing item showed up along with two extra free gifts, which was a delightful surprise. Big thanks to Marcos and Emma at My Derma for keeping me in the loop through phone calls and emails.

I hadn’t shopped with this company before, but I recently made two purchases from My Derma UK. I got email confirmations indicating that both orders were processed—one of them showed up, but there was a mix-up with one item in the package. I've sent multiple emails and tried calling, even leaving messages to sort out the packing mistake. It's been 11 days since I got my first order, and I still haven’t heard back. My second order hasn’t shown up either; I’ve been reaching out to find out when I might get my stuff, but I’m starting to think this company might be out of business or just doesn’t care. I spent a good amount on these orders, so I could be losing quite a bit of cash. The phone number listed on the site just leads to a voicemail that’s full. Does anyone have suggestions on how else I could get in touch with My Derma UK? Or am I just being scammed here?

So, here's the scoop: after I left a not-so-great review, the customer service from Myderma UK has really turned things around. They reached out to apologize and explained that they were having some email hiccups. Plus, they offered me a full refund and are sending a complimentary Elemis gift my way. Now, about my original issue - I ordered something for my holiday on September 1st and paid for tracked delivery, thinking it would arrive in 24 hours as promised on their site. I placed the order well in advance, over a week ago. I got an email saying my order was processed and thanking me for my purchase, but it didn’t show up in time since I’m on holiday today. I sent two emails and didn’t hear back. I was really let down.